RETURNS AND EXCHANGES POLICY

Delivery and Shipping Charges

The Company ships products within Japan using its designated carriers. Products will be delivered to the address provided by the customer in accordance with the prescribed procedures.

All deliveries are subject to the terms and conditions of the applicable carrier.

Shipping fees generally apply unless otherwise stated on the relevant product page.

Returns and Exchanges

Eligibility for Returns and Exchanges

Returns and exchanges requested for reasons of customer preference are generally not accepted.

If an item is defective, damaged, or different from the item ordered, please contact us within 8 days of delivery. We will review the matter and arrange a replacement.

As diffusers, incense plates, and certain other products are handcrafted, their shape, color, and finish may vary slightly from item to item. We are therefore unable to provide an item that is identical in every respect to the product shown in the images.

Return Conditions

Products must be returned in the same condition in which they were delivered.

Before returning or exchanging a product, please contact us through the Contact Form.

Returns cannot be accepted in any of the following circumstances:

1. More than 8 days have passed since the product was delivered.
2. The product, tags, packaging, or other accessories have been lost, damaged, or soiled after delivery.
3. The Company determines that the purchase was made with the intention of returning the product.

If specific return or exchange conditions are stated on the relevant product page, those conditions will apply.